Utility Billing FAQs
Frequently Asked Questions
Yes, all water and sewer bills are the responsibility of the property owner. We will however mail the bill to your tenant as an “in care of” addressee. The responsibility of payment belongs to the owner. If the account becomes delinquent, then the owner will be notified. An owner may request a duplicate monthly bill be mailed to him or her as well.
Customers may seek assistance from various area churches or charitable organizations, such as the Salvation Army and Catholic Charities. Payment should be made directly to the Utility Company.
Yes. We offer online payment availability via our city website.
From the home page, at the bottom, select "make a payment". Online Payment screen, at the bottom, select "Pay my water bill". Customer Service screen, select the bullet "Pay online via our SELF-SERVICE". If this is your first time, you will need to "register" - you will create your own user name and password that the city does not have access to. Once you are logged in, you will need to select "link to account" from the right-hand side of the screen. You will need the account number (5-digits) AND your customer ID number (6-digits) for each account you own and want to link.
We accept check or credit card payments and you can set up auto-pay via your bank account. Additionally, you can see your usage, view and print your utility bills and make a request to update your information.
Yes, over 20% of our customers use this method. There is no cost for this service and you will receive your monthly bill weeks before the amount due is drafted from your account. Attach a voided check to the form on the back of your invoice and mail it to the Utility Officem or you can set it up via our online service.
The sewer is made up of the base rate, presently $29.32 for a typical homeowner on Marco Island and $5.79 per thousand gallons of usage up to 6,000 gallons of use, which equals a maximum sewer charge of $34.74 for Marco Customers. *rates effective 11/01/19
All accounts have base fees for water and sewer. Those are based on the size of the meter.
Residential water usage is charged via your tier (square footage of your property) and the block rate. Residential sewer has a cap of 6,000 gallons on your sewer usage at this time; unless you have a companion meter, then you are charged the actual usage.
Commercial water usage is charged the flat rate for the type of usage (water, reclaimed, irrigation, etc.). Commercial sewer is in accordance with those usages and charges.
We will try to work with a customer to determine why a bill is high. The customer must take some responsibility to see if he has leaks or higher then normal sprinkler settings. He should enlist someone to keep an eye on his property when not here and seek professional help for repairs or maintenance on his property. When our technicians are sent out needlessly a $15.00 service call could be charged.
Yes, the base fees for water and sewer are used for a combination of fixed costs. The meter needs to be read each month and processed. The water company’s fixed expenses exist even without water or sewer consumption. This cost is shared by all customers, so that the availability of water and or sewer is constant.
Typically a customer will have charges for his base service and his consumption. An example would be WA= water base fee this would be the same for every month. WT= would be the water rate times your consumption. SA = your sewer base fee and SW would be consumption times the sewer rate.
If you have an unusually high water bill caused by a leak or sprinkler malfunction we can divide that amount to be split up in payments. You must make arrangements by calling our office.
Your bank will usually let you know before we know. When the problem is the Bank you should contact them to reimburse you the fee we charge for returned checks. We do not redeposit the check. You must make another payment.
When a meter has been turned off or removed due to nonpayment, the full balance must be paid prior to reconnection. Additionally, DO NOT adjust the meter or attempt to turn the water back on without payment. There is a $1,000 illegal connection fee if you tamper with city equipment.
The block rate is conservation average with consideration to your lot size. The larger the lot the higher the allocation of water. The residence are broke down into 5 allocations we call tiers. When you use more that you are allocated for you pay a higher rate. See the rear side of your bill for the different tier sizes.
This is the minimum amount of water a family would need based on the property size and area of green space that needs water.
We do not have a billing budget due to the high fluctuations in customer’s water bills. This fluctuation is due to varying sprinkler settings, and to the amount of rain received.
There is not an established average, due to the lot sizes and amount of rain we may receive. Residential averages could be between 20,000 and 50,000 during the dry season.
Water service can be terminated if account is delinquent for 60 days or more of the due date.
You can log into your account through our city web site and view your usage, billings, payments, mailing preferences/addressing and even review a chart of usage. You can also contact Customer Service at 239-394-3880 or contact us by email using the staff chart.
The property owner is the account holder. The tenant can receive the bill and pay the bill, but the owner is ultimately responsible for making sure the account is paid.
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