Internal Affairs

Policy Statement: "It shall be the policy of the Marco Island Police Department to investigate all complaints made against Department members and/or against Department policies and procedures, regardless of the source of such complaints."

Complaint Procedure:

To make a complaint against a Marco Island Police Department Employee, notify a department supervisor by:

• Coming in person to the police station located at 51 Bald Eagle Dr. Marco Island, Florida, 34145.

• Calling the Marco Island Police Department's non-emergency number (239) 389-5050 and requesting a supervisor.

• Emailing the Marco Island Police Department's Professional Standards Division officeofprofessionalstandards@cityofmarcoisland.com , or

• Mailing comments directly (Citizen's Complaint forms available at the bottom of this page) to:

        Marco Island Police Department
        Professional Standards Division
        51 Bald Eagle Drive
        Marco Island, Florida 34145

The Professional Standards Division provides oversight of Internal Affairs investigations. The Professional Standards Division reports directly to the Chief of Police. 

Although the Department prefers to meet with the complainant in person to gather all the necessary information, complaints can be made over the telephone or by mail.  Anonymous complaints will be reviewed as well.  Every complaint is directed to supervisory personnel immediately and brought to the attention of the Chief of Police.

If the allegation of misconduct is extremely serious in nature, the Chief of Police or designee (in the Chief of Police absence) will be notified as soon as possible.  Examples of extremely serious activity include criminal activity, complaints against command personnel, or complaints of excessive force.

All complaints will be investigated by the employee’s supervisor, a command staff member, or the Internal Affairs supervisor at the discretion of the Chief of Police.