ADA Accessibility Statement

Website Accessibility Statement

updated October 1, 2018

The City of Marco Island is committed to ensuring that all visitors and residents, including visitors and residents with disabilities, are able to access and use all of our programs, services, and activities. We recognize that many visitors and residents are increasingly using our website to access information about what we offer, and to take advantage of the website to obtain services. In accordance with the Americans with Disabilities Act, the City of Marco Island will not discriminate against individuals with disabilities in its web site, programs, or activities.

We also recognize that users of the website who have disabilities may use the website with the assistance of technology, including screen readers, as well as with captioning, transcripts, and the use of other auxiliary aids and services. As outlined below, we want to provide users of our website with information about what we offer, ways to inform us of any difficulties encountered, alternative ways we can offer the services, the time frame for doing so, who to contact, and information about our ADA Grievance Procedure, as discussed below.

Our website offers a wide range of information and services, and we recognize that for users with disabilities, some material on our site may pose challenges. We are interested in hearing from users with disabilities, we want to know about your experiences, and want to address the challenges you identify.

What to Do If You Encounter A Problem Using Our Website:

Web accessibility concerns, or any other accessibility concerns, should be brought to the attention of our ADA Coordinator. We will respond within one (1) business day.

Email: ada@cityofmarcoisland.com
Direct Phone Number: 239-389-5000
Mail to: Attn: ADA Coordinator, City of Marco Island 50 Bald Eagle Drive, Marco Island, FL 34145

Please provide the following information:

Your name:
Your phone number:
Your email address:
The date and time you encountered a problem using our website:
The web page/web address on which the problem occurred:
What occurred/what were you unable to do:
Any error messages you received:

We strive to ensure that our website will comply with WCAG 2.0 AA, but recognize that alternatives to using the website should be available in the event that a user with a disability encounters a problem using our website. Should you encounter such a problem, we urge you to contact our ADA Coordinator, who will provide an alternative way to quickly obtain the information you are seeking to obtain through the website. In addition, should you wish to file an ADA Grievance to alert us to any problems you may be experiencing, you may also file an ADA Grievance with us.

Ongoing Website Accessibility Efforts:

We are in the process of working with an ADA Accessibility firm to assess our website’s accessibility, and will be undertaking efforts to identify and address areas needing improvement. We will be establishing a schedule for enhancing accessible features of the website, and welcome your comments and insights. Please contact our ADA Coordinator at ada@cityofmarcoisland.com or 239-389-5000.

Ongoing ADA Compliance Efforts:

The City has designated an ADA Coordinator and has also engaged the services of ADA Consultants. We have also developed and published an ADA Grievance Procedure, and designated a Web Accessibility Response Team to address website accessibility concerns.

We are in the process of completing a comprehensive review of our policies and practices for ADA compliance, and are working to enhance our services to the disability community. We have also developed and published an ADA Grievance Procedure by which the Village can be informed of and respond to any ADA or Section 508 concerns.

We are in the process of assessing our website’s accessibility, with the assistance of experts in web accessibility and in the mandates of WCAG 2.0. We will be engaging in efforts to identify and correct issues, and developing a schedule for this effort.

For Users with Hearing Loss or Vision Loss - Policy and Time Frame for Responses to Requests for Accommodations:

All City Council meeting videos posted on our website after January 1, 2018 will be captioned. Other videos posted online will be described, and agendas of meetings will be posted. We will caption or transcribe these videos, upon request, free of charge, and will provide the requested material within three to five (3-5) business days of receiving the request. Videos will be retained for a period of 5 years, but may not remain online.

In the event captioning or a transcript is requested, absent a determination that a more timely response is appropriate, the following timeframe for responses shall apply:

Captioning of videos: three to five (3-5) business day(s) turnaround
Transcripts of videos: two (2) business day turnaround

In the event that printed materials in alternative formats is requested:

Requests for printed material in alternative formats, sign language interpreters, and CART services: Requests should be made to the ADA Coordinator no later than five (5) days before the event. You may also wish to share your concerns with us through our ADA Grievance Procedure.

We welcome you to our website and we look forward to assisting you with any concerns. Accommodations will be provided at no cost to the requestor.

City of Marco Island is committed to ensuring that all visitors and residents with disabilities, are able to access and use our programs, services, and activities. Our website offers a wide range of information and services. We are interested in hearing from users with disabilities, we want to know about your experiences, and want to address the challenges you identify. Please contact ada@cityofmarcoisland.com to provide input or to request information be provided to you in an alternative format. View our full ADA Accessibility Statement by clicking on the ADA link from the City's home page.